Terms and Conditions

1. Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include a response to an inquiry, real-time texts to ask and answer questions about your pet, receive updates about your pet’s care and appointment confirmations.

2. Program frequency: Message frequency will vary depending on the conversation.

3. Opt out: You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, please reach out to us directly. 

4. Interruption: Carriers, such as AT&T, are not liable for delayed or undelivered messages.

5. Costs: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

6. Privacy: If you have any questions regarding privacy, please read our privacy policy. 

7.  6. Liability: We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers. By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.